Kaizen Event Planning, Part 2 of 3
Last week the Business901 podcast featured Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments. Karen shared so much new information that I had to split the podcast and this is part 2 These podcasts are a wealth of information on Kaizen Events and a great companion to her book.
Karen Martin is a seasoned and highly rated Lean practitioner and educator who specializes in applying Lean and developing continuous improvement cultures in service, government, knowledge work, research, and office settings. She was one of the first operations design experts to focus 100% on applying Lean principles and tools in non-manufacturing environments. Her expertise also includes a keen understanding of customer value, which she honed while serving in sales and marketing roles, and legal and regulatory issues, which she developed while working in highly regulated and litigious environments. She has provided support to organizations in a broad range of industries including: manufacturing, financial services, healthcare, government/military, engineering design, information technology, construction, oil and gas production, insurance, distribution, and publishing.
Karen: This was an excellent session and right on for non-manufactoring LSS work. I am a certified BB and have moved from a dedicated LSS staff member back into the business holding a Process Manager role to facilitate continuous process improvement. It remains a challenge for many of the reasons you discussed today. I plan to purchase your book as a reminder and best practices for managing change and improvement in my organization. Thank you again!
Dawn - Thank you so much for your kind words. I wish you much success in your new role. While there are many success factors, perhaps the largest is in preparing leadership for their role in supporting improvement, especially being open to the policy changes needed to support Lean office/service processes.