Oct 2, 2017

Service Design Audio Collection

A special collection of Business901 podcasts on the subject of Service Design. The collection totals over four hours and the guests are listed in the order of appearance.

 

Marc Stickdorn graduated in Strategic Management and Marketing and worked in various tourism projects throughout Europe. A leading proponent thru the years of Service Design, Marc co-authored This is Service Design Thinking.

 

Arne van Oosterom, Partner at DesignThinkers is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions.

 

At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work and will be more loyal to your company.

 

Service Design Teacher and Practitioner, Vincenzo Di Maria trained as a designer at Central St. Martin’s College of Art Design in London where he still teaches. Vincenzo is the co-founder of Common Ground, a service design firm working across Europe. Their work focuses on socially responsive design and innovation ranging from products to services and experiences.

 

Lance A. Bettencourt, PhD, has led job-centric innovation projects with many of the world’s leading companies and his thought-leadership is evident his publications on job-centric innovation. His book Service Innovation: How to Go from Customer Needs to Breakthrough Services was my introduction to Service Design

 

Economist by education, Sylvain Cottong has spent his career at the intersections of business, society, technology, science & culture, with the value of design for process, service & product development and more generally with leadership & innovation. You can find him at  strategybuilders.eu, a Luxembourg based network of international consultants.

 

A founding partner of Livework,  Ben Reason now leads the London studio on service design and innovation projects for both UK and international clients. Ben is the co-author of Service Design: From Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience.

 

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Aug 29, 2017

Failure as an Art Form

Stefana Saxton serves as a Business Excellence Innovation Leader for Business Excellence (BEx®) at Black & Veatch where she works with internal and external clients to identify, prioritize, and execute mission critical business improvements and innovations that add value to the company, its business partners, and clients globally. Stefana has worked with clients in healthcare, finance, engineering, programs, operations, information technology, manufacturing, and development.

 

We had a great conversation about development and in particular her upcoming session, Innovation, the Art of Being Wrong at The LPPDE North America 2017 conference in San Jose this September. In her session, she will demonstrate how organizations must embrace failure to accelerate innovation. Through mental framing, learn to create freedom from the fear of failure using adaptive analytical perspectives that encourage ideas and discovery. How to keep your organization innovative and successful by creating a culture of passion, drive, and ambition in the midst of failure.

 

The Lean Product and Process Development Exchange, Inc. is a nonprofit organization created to foster opportunities to grow and share the knowledge, expertise, and experiences that help organizations use lean product development to dramatically improve product development performance.

 

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Aug 22, 2017

The Negotiated Journey

Geurt Jan de Heus is a medical doctor by training. After several years in management positions in the pharmaceutical industry, he changed his life and career to join RoutsLaeven. This small agency, founded 30 years ago, specializes in negotiation training, coaching and consulting. 

 

Geurt Jan is passionate about making the world a better place through more ‘constructive dialogues’. These dialogues are grounded in an open and exploratory mindset, with respect for others and yourself, aiming for fair distribution and fair processes. Helping others to live out these principles with confidence and agility ‑ even when confronted with the oppositional win-as-much-as-you-can style ‑ is an important part of his mission. With his 20-plus years, Geurt Jan is frequently asked to act as an advisor during difficult negotiation processes involving the public sector, larger corporations, and family businesses.

 

His new book, Mastering the Art of Negotiation: Seven Guides for Creating your Journey is an excellent resource and a book as I say in the podcast, just good to have around. Enjoy the podcast. 

 

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Jul 5, 2017

TRIZ for Business

Victor Fey, a TRIZ Master and a close associate of Genrikh Altshuller, the founder of TRIZ, has over 35 years’ experience in TRIZ research, training, and application. Since The TRIZ Group’s inception in 1995, Victor has collected more than two decades of consulting experience serving the Global 1000. In this innovation consulting capacity, Victor’s work has ranged the gamut from teaching, coaching and consulting, to facilitating and leading cross-functional teams in delivering critical breakthrough product and technology solutions. Victor co-authored the book, Innovation on Demand: New Product Development Using TRIZ.

 

The TRIZ Group, LLC provides technical innovative solutions and training in TRIZ-based breakthrough concept development. We bring together a unique combination of value-added solutions, training and expertise that have helped our clients reach and maintain competitive superiority. As a direct consequence of our collaborative efforts, our clients have resolved their most vexing technological problems, filed for and obtained numerous patents, implemented breakthrough solutions, and introduced new products to the market.

 

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Jun 27, 2017

Thinking Visually

Willemien Brand has turned her passion for drawing and design into her life’s work. She graduated with distinction from the prestigious Design Academy Eindhoven in the Netherlands and enjoyed an award-winning career as an industrial designer with ATAG 

 

Keukentechniek before setting up the successful design studios Buro BRAND and BRAND Business. To be able to help other people unleash their creativity and use it to achieve better results in their work gives her joy and renews her passion for drawing.

 

Now she shares this passion with companies throughout the world as one of the leading figures in the visual communication revolution. In the podcast, we discussed Willemien's new book, Visual Thinking: Empowering People & Organizations Through Visual Collaboration.

 

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Jun 11, 2017

Accelerate Breakthrough Thinking with TRIZ

Karen Gadd has worked on nothing but TRIZ since discovering and learning its power to give us all the routes, to all the solutions, to all problems. In 1998 Karen started Oxford Creativity to concentrate on developing simple and practical TRIZ problem solving for the European market. Karen's book TRIZ for Engineers: Enabling Inventive Problem Solving published by WileyBlackwell in 2011, has now been translated into Korean, German, and Hebrew. If you are new to TRIZ, Karen's daughter, Lilly published a Dummies book last year called, of course, TRIZ for Dummies.

 

Recently, I have intended several of the workshop offered by Oxford Creativity and found them presented well and at a good pace. I am finding the principles of TRIZ to coincide very well with current day practices of innovation. It is striking similar to some of the other processes in innovation like the JOBS-to-be-Done work of Tony Ulwick. Both are good examples of what the rigor of a process can accomplish. 

 

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Jun 4, 2017

Where Will Your Next Big Idea Come From?

Bernadette Jiwa thinks it might come from Hunch which also happens to be the name of her new book; Hunch: Turn Your Everyday Insights Into The Next Big Thing. Filled with success stories, reflection exercises, and writing prompts, Hunch is the indispensable guide to embracing your unique potential and discovering your own winning ideas.

 

Bernadette has written a number of successful books and most are short, actionable and to the point.

 

All of the Amazon Links: http://amzn.to/2hgg9iu
Meaningful: The Story of Ideas that Fly
Marketing: A Love Story: How to Matter to Your Customers
Difference: The one-page method for reimagining your business and reinventing your marketing
Make Your Idea Matter: Stand out with a better story
The Fortune Cookie Principle: The 20 keys to a great brand story and why your business needs one.

 

Enjoy the podcast! 

 

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Apr 6, 2017

Dan Roam on Winning thru Drawing

This is a compilation of all five interview segments and lasts about fifty minutes. Dan Roam is the author of the international bestseller, The Back of the Napkin (Expanded Edition): Solving Problems and Selling Ideas with Pictures, the most popular visual-thinking business book of all time. You could credit Dan as putting the idea of drawing and visual thinking on every business’s napkin (table) 10 years ago. Since that time, he has authored numerous books, and with Draw to Win: A Crash Course on How to Lead, Sell, and Innovate With Your Visual Mind just recently released.

 

 This was previously published as a video series.

 

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Mar 28, 2017

Empathy by Design

Empathy by Design is an experiential online workshop for individuals motivated to lead their team and organization, with or without authority, through the difficult process of change, development, or innovation. Seung Chan Lim (Slim) believes leaders who have empathic relationships with themselves, their family members, their team, and their customers not only have lives that are more healthy & meaningful but also more creative & effective. 

 

Program Link: http://program.realizingempathy.com/

 

Realizing Empathy Book link: http://amzn.to/2o7cZEt

 

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Mar 12, 2017

Lean Product Development Audio Book

This is a collection of Business901 Podcast that has been grouped under the title of Lean Product Development. It includes the authors below in the order if appearance and totals around 3 hours in length. If you prefer a transcription most of them are available on the Business901 Issuu website: https://issuu.com/business901.

 

Ron Mascitelli, president of Technology Perspectives and author of five books, his most-recent publication, Mastering Lean Product Development: A Practical, Event-Driven Process for Maximizing Speed, Profits, and Quality.

 

Allan R Coletta is a chemical engineer with an extensive background in manufacturing operations, supply chain and engineering, gained while working in the chemical process and healthcare diagnostics industries. He recently authored a book, The Lean 3P Advantage: A Practitioner’s Guide to the Production Preparation Process.

 

Tim Schipper and Mark Swets are the co-authors of Innovative Lean Development: How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles.

 

Dan McDonnell discussed on how to use Lean 3P within the organization not only for Lean Product Development but also for any type of change program. He co-authored the book, Unleashing the Power of 3P: The Key to Breakthrough Improvement.

 

Mike Dalton is the founder of Guided Innovation Group, whose simple mission is helping companies turn their new product innovation into bottom-line impact. The Guided Innovation System™, their unique TOC-based approach to rapid innovation improvement is helping companies slash time to market in half and nearly double new product profits. His book, Simplifying Innovation: Doubling speed to market and new product profits – with your existing resources, is the first to apply the Theory of Constraints for high-leverage innovation improvement.

 

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Feb 21, 2017

Value Propositions with Cindy Barnes

This is a compilation of the entire interview with Cindy Barnes. Cindy co-authored the book, Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit, showing readers how to build, deliver and harness value propositions to create profitable growth for a business, by utilizing the experience of clients and customers. It provides guidance for business leaders – demonstrating why having a strong value proposition is so important for a company.

 

Cindy Barnes is a business innovator and strategist. She founded Futurecurve after many years with Capgemini where she led service development, sales, marketing, co-created new business units and was a client-side consultant. Follow Cindy on Twitter: @cindy_barnes

 

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Feb 9, 2017

Wunker on Jobs To Be Done (Audio Only)

After many years of practice, this fall there seems to be a proliferation of material being published on the popular Jobs To be Done theory. One of the recent books on the subject is a long-time favorite author of mine, Steve Wunker. Steve's book, Jobs to Be Done: A Roadmap for Customer-Centered Innovation offers a perspective that most would associate with his longtime colleague, Clayton Christensen. Steve's first book, Capturing New Markets: How Smart Companies Create Opportunities Others Don't is a long time favorite of mine and still worth a read today.  

 

 This was previously published as a video series.

 

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