Category Archives: Lean Marketing

What Political Campaigns can teach business, part 1 of 2

Looking for immediate business? Is it taking too long to build a brand? Many of us look toward marketing to be our silver bullet, but seldom is it. We sometimes tire waiting for that marketing message to take hold and search for the latest and coolest gimmick to grab our prospects attention. Though I consider myself on the leading edge of these trends, I have come to appreciate that slow and steady wins many of the times. Driving home that consistent message is far more productive than being on the leading edge of every new marketing angle.

In my research I have also come to appreciate, What political campaigns can teach business. Few marketing processes do a better job of creating immediate business. With these thoughts in mind, I pursued Derek A. Pillie a leading political analyst for a Business901 Podcast. The interview lasted over an hour, as a result I split it in two parts. Part 1 is a strategic view of political campaigning and part 2( Will post tomorrow) is from a tactical viewpoint. DerekPillie.jpg

Derek has served public and political candidates for over 15 years. He has served on the staff of Indiana's Third Congressional District, most recently as District Director for just over a decade. In that role, he oversaw Indiana operations of the office; including constituent outreach and helping taxpayers solve problems with federal agencies. He also worked on crucial economic development projects and was heavily involved with advising the office on online media and marketing decisions.

After his federal service expired Derek started working at Cirrus ABS, an online marketing and technology development company. He currently manages their business development efforts. Cirrus ABS has added political campaigns to the portfolio of industries they serve since Derek joined the team, and he continues volunteer efforts on behalf of candidates he supports.

Related Information:

Preview of Political Campaign Marketing Podcast

Political Campaigning – Strategy Update

What political campaigns can teach business

Lean Six Sigma for Government

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Design Thinker exposed as Left Brain Dominant

In a recent blog post, It’s not your Grandmother’s Lean anymore! I introduced a few thoughts from Tim Ogilvie, CEO of innovation strategy consultancy Peer Insight new book Designing for Growth: A Design Thinking Toolkit for Managers. I would encourage you to visit that post before listening to the podcast and leave the diagram up or print it out as the discussion takes place. TimOgilvieWeb.jpg

If you have been Design Thinking challenged this book is for you. The book is built upon these four questions (A Design Thinkers PDCA?):

  1. What is? Exploring the current reality
  2. What if? Envisioning alternative futures
  3. What wows? Getting users to help make tough choices
  4. What works? Making it work in-market, and as a business

Aligned to the four questions are ten tools, including customer journey mapping, value chain analysis, customer co-creation, and the learning launch. To make them come alive, readers are introduced to a number of practicing managers who are all using design thinking to drive innovation and growth in their organizations, including accountants, marketers, a nurse and an engineer – none of whom have design training.

I believe what is more intriguing than the description and use of tools (Design Thinking must be going mainstream if we start having tool discussions), is the way that the tools are viewed. This I believe is the real secret sauce in the book. As I read the book, I realized how easy it was to take and modify my Lean tool set to the desired applications or as others may put it to the culture of the company. One of the strengths of Lean that may be forgotten is that it is the adaption of the tools and culture and the process of making them your own that is the most important ingredient. Certainly we are not going to make major changes to PDCA but what is wrong in using an A3 Report laid out like the Business Model Generation template.

We might have torched a few sacred cows during the podcast. One of them is thinking differently or moving away from the traditional Lean tools and the other is exposing a so-called Design Thinker, such as Tim as Left Brain Dominant! ;)

Related Information:

How new is Service Dominant Logic and does it apply now?

Asking the right questions about Lean?

Service Design Thinking

Steve Blank on the Lean Startup at Ann Arbor

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Transforming Ordinary Teams to Extraordinary

Geoff Bellman co-author of Extraordinary Groups: How Ordinary Teams Achieve Amazing Resultswas my guest on the Business901 Podcast. In this book, Geoff and co-author Kathleen Ryan reveal that people instinctively sense when a group experience is something special, something different from the ordinary, something that surpasses their expectations in a positive, remarkable, and hard-to-describe way. GeoffODN.jpg

In the podcast, I challenged Geoff several times on the touchy, feely aspect of all this and he came back with some good tangible examples. This is one of those books and even the podcast  that can contribute some insight to practically any participant. We discussed how to create an extraordinary groups to achieve outstanding results, one of the key indicators.

Geoff has worked inside major corporations for fourteen years before starting his own consulting firm in 1977. His external consulting has focused on renewing large, mature corporations such as Booz Allen & Hamilton, U.S. Bancorp, Verizon, Intuit, Ernst & Young, Shell, Price Waterhouse Coopers, BP, SABMiller, Boeing, and Accenture. He can be found at http://extraordinarygroups.com/.

Related Information:

Identifying your Lean sales and marketing teams

What will your workplace be like in 2020?

What’s behind Collaboration and Value Networks?

Lean Sales and Marketing Team Roles

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Gemba Coach on PDCA

The Friday Video Series with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute recently competed a month long series on PDCA. As I reviewed the video, I found that over 30% of the material had been edited out. I have included the entire audio of the conversation as a podcas. Even if you have watched the videos I think you will find it worthwhile. PDCA.jpg

Dr. Balle is a multiple Shingo Prize winner as an author of the The Gold Mine and The Lean Manager. His newest Shingo Prize was on the adaption of The Gold Mine: A Novel of Lean Turnaround to an audiobook that features performances by multiple readers who bring its realistic business story and characters to life.

Dr. Michael Balle is the Gemba Coach at the Lean Enterprise Institute

Related Information: SALES PDCA Framework for Lean Sales and Marketing

Continuous Improvement, The Toyota Way

Marketing with PDCA eBook released on Business901 Website

Lean is not a revolution, Lean is solve one thing and prove one thing!

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Using Little Ideas to achieve Big Things

Whether we call it PDCA Lean Startup, Agile or Scrum. author Peter Sims believes this shift from slow, calculated execution to rapid, low-risk iteration has fundamentally remade business. His book, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries explores how companies are using these ideas to achieve big things. Peter provides examples from Kid Rock to General Motors in an enjoyable and easy read. However, when you look under the hood Little Bets is grounded in an amazing amount of research. peter-sims-275.jpg

In the Business901 podcast, I had the opportunity to speak with Sims about the concept, and how it related and differed from the typical PDCA methodology. The relationship of iteration and Lean by Doing is very apparent and the author feels that the Lean community is on the verge of some remarkable breakthroughs at their next level of performance.

Peter Sims is an author, speaker, and entrepreneur. He was the coauthor with Bill George of the Wall Street Journal and BusinessWeek bestselling book True North . His articles have appeared in Harvard Business Review, Tech Crunch, The Financial Times, and as an expert blogger for Fast Company.

Related Information:

Improve your Sales Cycle, Work on your Feedback Loops

The Little PDCA Sales Loop

Power of Check = The Pivot in PDCA

The Role of PDCA in a Lean Sales and Marketing Cycle

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A Gemba Talk with Womack on Lean

Is Lean anything more than a Hypothesis? Dr Jim Womack: “The life of lean is experiments. All authority for any sensei flows from experiments on the gemba [the place where work takes place], not from dogmatic interpretations of sacred texts or the few degrees of separation from the founders of the movement. In short, lean is not a religion but a daily practice of conducting experiments and accumulating knowledge.”Large_GembaCover_final.jpg

Listen to Dr. Womack discuss Lean in the first part of a two part podcast Part 2 of the podcast will be next Tuesday. We discussed his new book Gemba Walks and many of the problems in implementing Lean.

Dr. Womack is the founder of and senior advisor to the Lean Enterprise Institute, Inc., a nonprofit training, publishing, conference, and management research company chartered to advance a set of ideas known as lean production and lean thinking.

Related Information:

Lean, Quality, Six Sigma Consultants and Organizations – 28 Day Marketing Program

Lean is the tool that Creates the Customer Relationship

Why Lean Marketing? Because it is the Future of Marketing …

PDCA for Lean Marketing, Knowledge Creation

Lean Marketing Creates Knowledge for the Customer

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Lean is the tool that Creates the Customer Relationship

These questions may get answered for you when you listen to this podcast.

  • Do you think Lean can be applied to Sales and Marketing?
  • Do you think Sales and Marketing departments resist becoming Lean?
  • How important is Lean to Sales and Marketing?
  • Or, how important is Sales and Marketing to Lean?

Erik Haberkern, a General Sales Manger of a global Fortune 300 chemical company discusses the application of Lean in Sales sand Marketing. Eric first worked as a Facility Manager and soon became a Lean Deployment Manager. He transferred those skills to Sales and Marketing. Eric’s credentials are best described in comments by his colleagues: erik-haberkern.jpg

  • Erik is a true professional in every sense of the word! He helped complete the most successful acetylene Lean project at the Roseville, MN facility.
  • Erik's leadership skills are second to none, and he uses these skills to motivate and inspire the people around him. He also understands how to work within a team, to get the most out of the people, and to utilize their strengths in the role to which they belong.
  • Among his greatest strengths are his abilities to work with people at all levels within an organization, effective leadership style in motivating others to deliver results, and his promotion of accountability through taking action.

As you listen to the podcast, you can see how true these comments are. Erik follows a very structured team approach in implementing Lean filled with a whole bunch of We’s and few if any I’s, a consummate team player. Eric can be found on LinkedIn.

Related Information:

How to develop a Survey to capture Voice of Market

Can you really use Lean for Marketing? – Dr. Balle

The Future of Marketing is Lean

Why Lean Marketing? Because it is the Future of Marketing …

PDCA for Lean Marketing, Knowledge Creation

Lean Marketing Creates Knowledge for the Customer

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The New Knowledge Management Game

Jack Vinson, a Knowledge Management and Theory of Constraints expert, was my guest on the Busienss901 Podcast. He is passionate and well versed in both subjects and we had a spirited conversation about them. A bottom line person, Jack is constantly looking for ways to see how the products he manages can help the customer be more effective with their time and energy. JackatHammond.jpg

Jack has been a knowledge management advocate and technology enthusiast and is the president of Knowledge Jolt, Inc., a knowledge management consultancy (2004 - 2007). He is deeply interested in how people work, whether that is as individuals, in small groups or within organizations. Within Knowledge Jolt, he focuses on helping organizations understand how they use their information.  As an example, he worked with an insurance company and their call center to implement a content management vision as part of a large group of technology and business people.  He has also worked with small firms to start the discussion around how they want to use their knowledge and the ever-changing horizons of technology on the offer.  He continues to evangelize the importance of personal knowledge management to build individual and group effectiveness.

Related Information:

PDCA for Lean Marketing, Knowledge Creation

Has Knowledge Management disguised itself as Lean Marketing?

Understanding Complexity utilizing Cynefin

The Marketing Knowledge Spiral

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Outside the Walls of a Lean Enterprise

As Dr. Balle said, “Toyota didn't become number one by having lower manufacturing costs, they became number one by making cars people bought.”

Dr. Michael Ballé is a business researcher and consultant and has studied lean transformation for the past 15 years. He is Associate Researcher at Télécom ParisTech and the co-founder of the French Lean Institute (www.institut-lean-france.fr) and the Projet Lean Enterprise (www.lean.enst.fr). He coaches CEOs and senior executives in using lean to radically improve their businesses' performances and establish lean cultures. 10

Dr. Balle was my guest on the podcast and we discussed the new audio release of his Shingo Prize wining book, The Gold Mine: A Novel of Lean Turnaround. The audio version, like the original book, presents all the key lean principles, ranging from well-known ideas such as pull and flow, to lesser-known yet equally important principles such as jidoka and heijunka. It also reveals lean as a system—using a realistic business story that is both compelling and instructive to show how lean principles are interrelated.

We spent about 10 minutes talking about the book and than dove off into the subject of a Lean Enterprise from boardroom to shop floor. The last half of the podcast ventured outside the walls of manufacturing and into the less discussed areas of Toyota, sales and marketing.

Audio Version: Gold Mine: A Novel of Lean Turnaround

The audiobook features performances by multiple readers who bring its realistic business story and characters to life. You’ll hear from:

  • Bob Woods, the curmudgeonly lean sensei;
  • Mike Woods, Bob’s son who talks his father out of retirement to help Phil;
  • Phil Jenkinson, the friend and struggling entrepreneur;
  • Amy Cruz, Phil's HR manager;
  • Plus, the managers and employees at Phil’s company

Related Information:

Dr. Michael Balle is the Gemba Coach at the Lean Enterprise Institute

Lean Thinking Perspectives from Dr. Michael Balle

Lean Coaching & Learning with Jeff Liker

Developing a Kaizen Spirit

Developing a Kaizen Conscious with Shingo Prize winner Michael Balle

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the Nuts and Bolts of A3 Thinking

Daniel Matthews is an expert trainer with 30 years of training experience including Lean implementation and Training within Industry (TWI). He has spent fourteen of those years with the Toyota Company where he created and made use of the A3 as a core component of continuous quality improvement. Dan is the author of The A3 Workbook: Unlock Your Problem-Solving Mind and presently employed at the Kentucky Manufacturing Assistance Center. Website: http://kmac.org email: a3workbook@gmail.comDanMatthewsWeb.jpg

Our Podcast discussed A3 thinking and problem solving.  With Dan’s vast experience in the subject we were able to dig deep into the subject and talk about his experiences both positive and negative utilizing A3s. It was not about how to develop an A3 culture. It was a nuts and bolts discussion.

Related Posts:

Apply Lean thinking to Sales and Marketing

Starting with Lean A3 Thinking in Marketing

Introduction to Marketing with A3

10 Sample A3s by 5 contributors + me

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Can Control Points add Value in Lean?

Jamie FlinchbaughCan you really add value or are you just creating another tool to fill out some more paperwork? On the Business901 podcast. Jamie Flinchbaugh the co-author of The Hitchhiker's Guide to Lean: Lessons from the Road answered this and a few more questions such as:

  • What is a control point?
  • What is control point standardization?
  • How does standard work apply in an environment as dynamic as managing?
  • How does the automation and systems environment change the idea of control points and managing your environment?
  • How should this change? What should drive changes?

When we decided to discuss this subject, I have to admit there was a few reservations on my part. I considered a control point very much like a tollgate in Six Sigma. There are similarities but I received another learning experience from one of the leading lean thought leaders.

Jamie Flinchbaugh is co-founder and partner of the Lean Learning Center, and bring successful and varied experiences of lean transformation as both a practitioner and facilitator. Under the leadership of Jamie and the Center’s senior managers, the Lean Learning Center has become one of the most recognized and premier lean providers in the world. The Lean Learning Center’s clients include Harley-Davidson, Land O Lakes, Intel, Simmons Foods, ZF and Guidant including their Industry Week’s Best Plant winner among many other world-class companies. The JamieFlinchbaugh.com blog is a frequent stop of mine and many other lean practitioners.

Related Posts:

Are you Fumbling thru your Value Stream?

Developing a Lean Culture

Lean Transformation Ideas from a Hitchhiker

Value Stream Mapping

Current State Map – Where are You?

Six Sigma Tollgate

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The Linkage of Customer Value

Customer Value seems old hat and so un-marketing like in this day of Social Media, Analytics, Inbound-Outbound, Trending and Buzz. However, the successful companies that are not necessarily writing about marketing as much as the are doing it rely on a simple term, Customer Value.

As Christine says,

These are not flash-in-the-pan companies. They are the likes of Johnson & Johnson, Procter & Gamble, Fidelity, Cisco, Walmart, Amazon, Apple, IKEA, Philips, Texas Instruments, Becton Dickinson, and Tesco. These companies approach strategy from the outside in. They begin with the market, not their own capabilities. While that may sound easy, it is incredibly difficult. In the vast majority of companies inside-out thinking dominates practice and inevitably leads to eroding customer value and company profits. * These companies invest in generating and deploying unique market insights to inform and guide their outside-in view. They don't guess or fly blind. * These companies focus every part of the organization on achieving, sustaining and profiting from customer value.

Christine Moorman is the T. Austin Finch, Sr. Professor and founder of The CMO Survey at The Fuqua School of Business, Duke University.ChristineMoorman.jpg Professor Moorman is the author of over 60 journal articles, reports, and conference proceedings. She has co-edited the book Assessing Marketing Strategy Performance (with Don Lehmann) and has made over 100 presentations of her work at companies and universities all over the world.  Her primary areas of activity are marketing strategy and customer-focused innovation

About the Book: How do these firms bring the outside in and profit from it? In Strategy from the Outside In: Profiting from Customer Value , the authors unveil four guiding principles—the customer value imperatives—that distinguish market leaders from other companies just muddling through. They argue through hundreds of examples that without constant attention to these four imperatives from the very top of the organization, any firm will quickly succumb to the centripetal forces pulling it toward an inside-out approach, and its position in the market will soon erode.

Related Posts:

Outside in Strategy– Customer Value

Faster, Better, Cheaper is the Norm. What are you doing different

Profiting from Customer Value

Why Lean Marketing? Because it is the Future of Marketing

What does a Customer want?

A Quick Tool for Value Analysis

Your Value Network Participants; Who are the

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