Jul 29, 2017

The Michelli Podcast Collection

A special collection of Business901 podcasts with Joe Michelli. The collection totals just under an 1 1/2 hours and we discuss three of his books. It is one of the better collection of change management series that I have. Three very different perspectives on customer engagement and how to get there successfully. 

 

His most recent book, Driven to Delight: When you reflect for a moment on how a product-centric Mercedes-Benz transformed into a customer-centric organization, well it is very difficult to even imagine. The culture not only had to change at Mercedes-Benz but also in their long established dealer chain. (The first podcast)

 

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People, is a lesson in strategic marketing that few books meant for that purpose can even come close. (approximately at the 24-minute mark)

 

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW generated my interest in the relationship of employee and customer experience as demonstrated in my blog post, Is Zappos the Next Toyota?. (approximately at the 50-minute mark)

 

Do you know Joe Michelli?  Joseph A. Michelli, Ph.D. is an international speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

 

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Jul 18, 2017

The Military Mindset in Business

Intrepid Professionals is designed to create more agile, innovative, and financially competitive organizations and individuals. The book's material outlines the common thread for success in those that dared to defy the odds. Those who are considered the tip of the spear in military terms. I interviewed both authors for this podcast, their bios follow:

 

Chris Schafer is President of Solid Operators Consulting™ and is a 25+ year U.S. Army retired veteran. He spent much of his military career in the 3rd Special Forces Operational Detachment Alpha (ODA) teams. He has advised and trained people from many different cultures and countries. And he is an expert in military special operations, intelligence analysis, command infrastructure, project planning and management, counterterrorism, and team leadership – to name a few areas.

 

Brent Carter is a consultant, university professor, and researcher in the fields of leadership behavioral & the brain sciences, crisis management, and organizational adaptation. He is the President of AspenRed Consulting™ which specializes in leadership transformation for Fortune 500 corporate clients, all branches of the military, and non-profit organizations.

 

SOLIDRed Concepts™ is redefining the way people look at leadership. Our clients are seeing remarkable improvements in team collaboration, trust, inventiveness, communication, creative thinking, and individual empowerment using our pioneering approach. Let us talk to you about the ways to re-craft leadership into an untamed force for your organization.

 

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Jul 11, 2017

Putting a Lean Strategy into Action

Dan Jones is a management thought leader and advisor on applying lean, process thinking to every type of business across the world. He is the founding Chairman of the Lean Enterprise Academy www.leanuk.org in the UK, dedicated to pushing forward the frontiers of lean thinking and helping others with its implementation. He is also the co-author of the original books on Lean, The Machine That Changed the World: The Story of Lean Production and Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Revised and Updated.

 

His new book, The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth is outstanding. I enjoyed reading it and putting it to use. In typical Dan Jones fashion, the podcast delivered some great insight.

 

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Jul 5, 2017

TRIZ for Business

Victor Fey, a TRIZ Master and a close associate of Genrikh Altshuller, the founder of TRIZ, has over 35 years’ experience in TRIZ research, training, and application. Since The TRIZ Group’s inception in 1995, Victor has collected more than two decades of consulting experience serving the Global 1000. In this innovation consulting capacity, Victor’s work has ranged the gamut from teaching, coaching and consulting, to facilitating and leading cross-functional teams in delivering critical breakthrough product and technology solutions. Victor co-authored the book, Innovation on Demand: New Product Development Using TRIZ.

 

The TRIZ Group, LLC provides technical innovative solutions and training in TRIZ-based breakthrough concept development. We bring together a unique combination of value-added solutions, training and expertise that have helped our clients reach and maintain competitive superiority. As a direct consequence of our collaborative efforts, our clients have resolved their most vexing technological problems, filed for and obtained numerous patents, implemented breakthrough solutions, and introduced new products to the market.

 

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Jun 27, 2017

Thinking Visually

Willemien Brand has turned her passion for drawing and design into her life’s work. She graduated with distinction from the prestigious Design Academy Eindhoven in the Netherlands and enjoyed an award-winning career as an industrial designer with ATAG 

 

Keukentechniek before setting up the successful design studios Buro BRAND and BRAND Business. To be able to help other people unleash their creativity and use it to achieve better results in their work gives her joy and renews her passion for drawing.

 

Now she shares this passion with companies throughout the world as one of the leading figures in the visual communication revolution. In the podcast, we discussed Willemien's new book, Visual Thinking: Empowering People & Organizations Through Visual Collaboration.

 

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Jun 18, 2017

Need to Hire a Lean Mindset - Hire a Vet

Grow Your Veteran-Hiring Initiative Because it Makes Sense

 

If you are at SHRM this week check out Lida's Presentation

 

Lida Citroen is an international branding and reputation management expert who designs and enhances the identities of companies, executives, and professionals. Her company, LIDA360 specializes in reputation management, offering global clients comprehensive integrated branding, marketing, and communication solutions.

 

Her Latest book, Engaging With Veteran Talent is a powerful reference for employers seeking to source, hire, onboard and develop Veteran talent. By the year 2023, estimates indicate that 3.5 million Veterans will be active in the civilian workforce. Savvy employers are planning the programs to attract and capture the contributions of this valuable employee base

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Jun 11, 2017

Accelerate Breakthrough Thinking with TRIZ

Karen Gadd has worked on nothing but TRIZ since discovering and learning its power to give us all the routes, to all the solutions, to all problems. In 1998 Karen started Oxford Creativity to concentrate on developing simple and practical TRIZ problem solving for the European market. Karen's book TRIZ for Engineers: Enabling Inventive Problem Solving published by WileyBlackwell in 2011, has now been translated into Korean, German, and Hebrew. If you are new to TRIZ, Karen's daughter, Lilly published a Dummies book last year called, of course, TRIZ for Dummies.

 

Recently, I have intended several of the workshop offered by Oxford Creativity and found them presented well and at a good pace. I am finding the principles of TRIZ to coincide very well with current day practices of innovation. It is striking similar to some of the other processes in innovation like the JOBS-to-be-Done work of Tony Ulwick. Both are good examples of what the rigor of a process can accomplish. 

 

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Jun 4, 2017

Where Will Your Next Big Idea Come From?

Bernadette Jiwa thinks it might come from Hunch which also happens to be the name of her new book; Hunch: Turn Your Everyday Insights Into The Next Big Thing. Filled with success stories, reflection exercises, and writing prompts, Hunch is the indispensable guide to embracing your unique potential and discovering your own winning ideas.

 

Bernadette has written a number of successful books and most are short, actionable and to the point.

 

All of the Amazon Links: http://amzn.to/2hgg9iu
Meaningful: The Story of Ideas that Fly
Marketing: A Love Story: How to Matter to Your Customers
Difference: The one-page method for reimagining your business and reinventing your marketing
Make Your Idea Matter: Stand out with a better story
The Fortune Cookie Principle: The 20 keys to a great brand story and why your business needs one.

 

Enjoy the podcast! 

 

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May 30, 2017

Improving Your Strategic Decision Process

Tim Lewko is the CEO and Managing Partner of Thinking Dimensions Global (TDG) and managing director of the global strategy practice. He works primarily with senior leaders of private equity, Fortune 1000 and multi-national businesses to impact sustainable strategic growth and profitability challenges. In his 15 years of international experience, he has had the unique opportunity to assist over 35 CEO’s and Managing Directors across four continents with their strategic transformational issues.

 

Tim just recently wrote a new book, Making Big Decisions Better: How to Set and Simplify Business Strategy that explains the barebone elements that must underpin strategic decision making in a practical framework that C-Suite leaders can actually use.

 

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May 16, 2017

Getting Everything Out of Your Kanban Software that You Should?

Dimitar Karaivanov, CEO and Co-founder of Kanbanize, thinks that you can do better. Dimitar is a Lean-thinker and a Kanban practitioner with a background in the areas of software development and process improvement. Through the success of his company, he has proven that Kanban can be used for product development and not just change management activities. He is passionate about achieving extreme performance at scale and applying Lean / Kanban outside IT.

 

His Lean Software Development with Kanban book is available free of charge on his website. In it learn how Kanbanize managed to achieve a 300% efficiency improvement of our software development processes in this detailed case study. It is located towards the bottom of the page.

 

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May 8, 2017

7 Essential Coaching Questions

Michael Bungay Stanier is the Senior Partner of Box of Crayons, a company that helps organizations do less Good Work and more Great Work. He has written a number of books. His latest,  The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. helps to teach managers how to make coaching part of their everyday job.  In  it, he drills down on 7 essential questions and as Michael says, “ to demonstrate how—by saying less and asking more–you can develop coaching methods that produce great results.”

 

I have written about and recommended this book since the outset of this publication, August 2016. If you want ideas of how I utilize this material check out these blog posts, And What Else? – Michael Bungay Stanier and The Best Sales Question is not Why, it is What.  However, I encourage you to listen to the podcast first for some great insight on The Coaching Habit.

 

P.S. If you are a Kata practitioner this material needs to be in your library. I own both the Kindle and Audible versions.

 

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May 4, 2017

Leadership Roadmap (Audio Version)

The Strategic Leader's Roadmap: 6 Steps for Integrating Leadership and Strategy delves into the main principles of strategy and of leadership breaking them into six main components. The authors explain how to put these six components into practice through a set of action items blended with case studies. Both of the authors participated in the podcast. 

 

Harbir Singh is Mack Professor of Management, Co-Director of the Mack Institute for Innovation Management, and Vice Dean for Global Initiatives, Wharton School, University of Pennsylvania. His research and teaching interests include corporate governance, corporate restructuring, joint ventures, management buyouts, and strategies for corporate acquisitions.

 

Michael Useem is Egan Professor of Management, Faculty Director of the McNulty Leadership Program, and Director of the Center for Leadership and Change Management, Wharton School, University of Pennsylvania. His research and teaching interests include corporate governance, risk management, decision making, organizational leadership, and change management.

 

 This was previously published as a video series.

 

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