Jan 6, 2014

Using Inventive Problem Solving

TRIZ is an acronym. T-R-I-Z. It’s a Russian Acronym for theory of inventive problem solving. And don’t worry about the word “theory” because, in fact, TRIZ is a whole bunch of very practical methods for creative problem solving – Ellen Domb

Is TRIZ something you can use? Find out in this podcast. Ellen Domb is a TRIZ expert, co-author of the book, Simplified TRIZ: New Problem Solving Applications for Engineers and Manufacturing Professionals, Second Edition, and founder of the PQR Group, a TRIZ training & consulting. Besides the book, they offer a good way to start  TRIZ through their e-learning platform (http://www.trizpqrgroup.com/e-learning.php). 

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Mar 11, 2013

The Wisdom of Brian Joiner

In retrospect, I cannot honestly say why I ended up following Dr. Deming more so than Dr. Juran, or Philip Crosby, who I consider the other giants of the quality movement. I am not even sure in my first several readings of Dr, Deming that I even understood how it applied to me other than fix the process don’t blame the people. The work of Brian Joiner and Peter Scholtes along with Eliyahu Goldratt influenced me the most at the time. I give them the majority of the credit for my process knowledge. BrianJoiner.jpg

I was a manufacturer and had learned the trade from the ground up. I did not use these words at the time, but I had learned by doing. I found Lean to be fundamentally the same as what I had learned in The Team Handbook and The Leader’s Handbook along with a variety of Theory of Constraint books. Later, I read Brain Joiner’s Fourth Generation Management and the Plain and Simple Series Books. These were books that a simple practitioner could use, follow, implement and train. Brian Joiner and Peter Scholtes body of work though at times gathered dust on my bookshelf, their work over the years have contributed the basis of what I now call Lean Marketing or Lean Service Design.

It is quite an honor for me to be able to introduce and have this conversation with Brian Joiner. We did discuss the quality side and Dr. Deming but that was not my intent of the podcast. Instead, we centered on his passion for the environment and sustainability along with his latest interest in health systems. Brian has touched my career, and I am sure many others. There is much wisdom in what he says, and I hope you enjoy the podcast as much as I did the interview.

Brian was a protege of W. Edwards Deming and has received the Deming Medal, the Shewhart Medal, the Hunter Award, the Ott Award, and the Wilcoxon Prize. In addition, he was one of the original nine judges of the Malcolm Baldrige National Quality Award and one of the originators of the Minitab statistical software system. Since 1997, Brian has contributed much of his time to the environment and sustainability working primarily through the Sustain Dane community. Brian is at this time is contributing to greater health care solutions through his work at Joiner Associates LLC.

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Nov 15, 2011

Using an Integrated approach of Lean, Six Sigma, and TOC to deliver results in Healthcare

Bahadir Inozu, Ph.D., the Chief Executive Officer and Dan Chauncey, the Director of Deployment Services for NOVACES joined me in this podcast to discuss an integrated approach for using three industrially based methods, Lean, Six Sigma, and Constraints Management to transform hospital operations. They have just published a book, Performance Improvement for Healthcare that explains how using the right tool for the right problem at the right time from a systems perspective, the authors show how to deliver faster results and greater return on investment.

  • Scales to any size organization and aligns easily to varying needs
  • Shortens traditional execution time from adoption to results
  • Optimizes the utilization of resources required to accomplish the desired goals
  • Breaks organizational constraints and maximizes organizational efficiency
  • Sustains the gains and defines a path to self-sufficiency
  • Achieves a global impact through strategy alignment and focused project selection
  • Shows how to integrate Constraints Management with Lean and Six Sigma to create a “best of breed” approach
  • Explains how hospitals can deploy or re-energize their performance improvement program specifically for what’s most important for their particular organization

About Novaces: A management consulting firm that provides performance management, continuous process improvement (CPI), and project management services to both public and private sector organizations. NOVACES helps its clients build capabilities in today's most effective methodologies to achieve breakthrough operational and financial results.

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Aug 29, 2011

Is Orlicky’s MRP relevant today? Think DDMRP

Is Demand Driven Material Requirements Planning the blueprint for the future and revitalization of formal planning in the 21st Century? Some people think so as Carol Ptak and Chad Smith were asked to co-author the new Orlicky's Material Requirements Planning 3/E. But more impressive are the full houses of practitioners that Carol and Chad are talking too. The one simple reason for that is that they understand the problem. MRP.jpg

Carol and Chad both were on previous podcasts with me, In a Supply Chain, Where is more important than How Much! and Can MRP be a Demand – Driven Tool?. These podcasts were my most quotable ones this past year. For example Carol Ptak, said in her podcast said:

A lot of people have focused on the fact that the Economic times right now are really bad. What a lot of people are missing is the fact that the world around us has fundamentally changed.

A we see now across the world is that we have excess capacity when you add to that the Internet where we get on the Internet we expect to have an experience like Amazon, or order it is going to tell me instantly when I’m going to get it. If you don’t provide it at the price I want to pay and the time I want to pay then I can just go someplace else. Why can I do that? That’s because I have all this excess capacity out there.

So what companies are seeing today is volatility like they never had to manage before and at the same time they no longer have the reliability of understanding what the customers are going to demand and when they’re going to demand, because customers are increasingly fickle.

So what we’ve got is the perfect storm that has come together of excess capacity and incredible product variety.

The two of them did not disappoint me. These two people are have rewritten the book on MRP and if you don’t think MRP or even your Lean Supply Chain could not learn from this podcast, think again.

Carol has written several books on MRP, ERP, Lean and Theory of Constraints.  She is the Past President of APICS International and former Vice President and global industry executive for manufacturing and distribution industries at PeopleSoft.  Chad co-founded Constraints Management Group in 1997 after working under the tutelage of Dr. Eli Goldratt for several years.  Constraints Management Group specializes in demand driven supply chain and manufacturing solutions for a variety of industries.  Clients have included Boeing, Unilever, IBM, LeTourneau Technologies and Roseburg Forest Products.

What is Demand Driven Material Requirements Planning (DDMRP)?

Demand Driven Material Requirements Planning is an innovative multi-echelon pull methodology to plan inventories and materials. It enables a company to build more closely to actual market requirements and promotes better and quicker decisions and actions at the planning and execution level.

Related Information:

The Perfect Storm has come together of Excess Capacity and Product Variety

Will Product Managers embrace Open Innovation?

Implementing the TOC Supply Chain Solution

Transforming your Supply Chain to a Lean Fulfillment Stream eBook

Lean Six Sigma applied to Supply Chain

Application of Lean Six Sigma to the Supply Chain

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Mar 23, 2011

The New Knowledge Management Game

Jack Vinson, a Knowledge Management and Theory of Constraints expert, was my guest on the Busienss901 Podcast. He is passionate and well versed in both subjects and we had a spirited conversation about them. A bottom line person, Jack is constantly looking for ways to see how the products he manages can help the customer be more effective with their time and energy. JackatHammond.jpg

Jack has been a knowledge management advocate and technology enthusiast and is the president of Knowledge Jolt, Inc., a knowledge management consultancy (2004 - 2007). He is deeply interested in how people work, whether that is as individuals, in small groups or within organizations. Within Knowledge Jolt, he focuses on helping organizations understand how they use their information.  As an example, he worked with an insurance company and their call center to implement a content management vision as part of a large group of technology and business people.  He has also worked with small firms to start the discussion around how they want to use their knowledge and the ever-changing horizons of technology on the offer.  He continues to evangelize the importance of personal knowledge management to build individual and group effectiveness.

Related Information:

PDCA for Lean Marketing, Knowledge Creation

Has Knowledge Management disguised itself as Lean Marketing?

Understanding Complexity utilizing Cynefin

The Marketing Knowledge Spiral

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Nov 29, 2010

Bringing Current Replenishment technology to MRP

Chad Smith of Constraints Management Group was the guest on the Business901 Podcast. Chad is currently writing the third revised edition of Orlicky's Material Requirements Planning with Carol Ptak (a former B901 Podcast Guest).

chadsmith-web.jpgExcerpt from the podcast:

Joe:  My customers are not only looking for shortened cycles but they’re also looking for more customization. We need customization and shorter supply chain cycles. That is reality today. Am I wrong?

Chad:  No, you are exactly right. That is why I caution people that are in the Lean community or in the TOC community to understand that the solution is not inward facing. It is outward facing. It is the interface or the integration between linkages in the supply chain and that commonly occurs from the manufacture to distributor or manufacture to customer and then manufacture back to all its suppliers.

And let’s face it. Let’s be real here. Global capacity is exceeding global demand right now. So looking for better scheduling techniques inside of four walls, instead of looking for better synchronization techniques across a supply chain or a product structure. In my opinion, is the wrong way to go.

There is a prerequisite order here to getting better. The prerequisite order is…listen to the podcast

Chad Smith is the co-founder and Managing Partner of Constraints Management Group (CMG), a services and technology company specializing in pull-based manufacturing, materials and project management systems for mid-range and large manufacturers. Chad has a wide range of experience in successfully applying pull-based systems within a diverse scope of organizations and industries.

Since the late 1990’s Chad and his partners at CMG have been at the forefront of developing and articulating the concepts behind Actively Synchronized Replenishment as well as building ASR compliant technology (Replenishment+®). Additionally, Chad is an internationally recognized expert in the application and development of the Theory of Constraints (TOC).

This is a highly informative podcast, one that you do not want to miss!

Related Posts:

The Perfect Storm has come together of Excess Capacity and Product Variety

Is your Supply Chain practicing ASR?

In a Supply Chain, Where is more important than How Much!

Logistics Matter, even in Marketing

Implementing the TOC Supply Chain Solution

Transforming your Supply Chain to a Lean Fulfillment Stream eBook

Lean Six Sigma applied to Supply Chain

Application of Lean Six Sigma to the Supply Chain

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Sep 6, 2010

Using the Theory of Constraints in Services

The Business901 Podcast featured John Arthur Ricketts, a distinguished engineer at IBM Corporate Headquarters. As a consulting partner and technical executive, he has dealt with many services management issues, including those faced by clients in their own services businesses. His work in applied analytics led him to become a focal point on Theory of Constraints (TOC), and then to delve deeply into its potential for services management. CRW004.jpg

John is very informative with a practical approach to applying TOC to services. I believe anyone involved in continuous improvement field will benefit from this podcast.

John is also a practitioner and innovator in the field of Theory of Constraints. His book, Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints , was published in 2008 by IBM Press. Reviewers on Amazon.com soon gave it a five-star rating. And Dr. Eli Goldratt, founder of the Theory of Constraints, said it’s one of the best books ever written on TOC. John is also the author of "Theory of Constraints in Professional, Scientific, and Technical Services (Chapter 29 of Theory of Constraints Handbook) ,” a chapter in the Theory of Constraints Handbook published in 2010.

Related Posts:

Your Internal Marketing Constraint is still Important

Quickest way to deal with a Marketing Constraint, Slice it!

Problem Solving – Think 3, Not 5

Improve throughput, cut your customers in half!

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Aug 31, 2010

Developing Predictive Measures with Throughput Accounting

Dr. Charlene Spoede Budd was my guest on the Business901 Podcast and as you would expect our discussion was about The Theory of Constraints Through-put Accounting and the application of the knowledge that we gain from this information. We discussed the use of accounting throughout the organization for developing predictive measures versus reactive. This is not your regular accounting discussion.CBuddweb.jpg

Dr. Budd was a contributor to the recent Theory of Constraints Handbook on two separate subjects:

  1. Traditional Measures in Finance and Accounting, Problems, Literature Review, and TOC Measures (Chapter 13 of Theory of Constraints Handbook)
  2. A Critical Chain Project Management Primer (Chapter 3 of Theory of Constraints Handbook)

Charlene Spoede Budd is a Professor Emeritus from Baylor University, where she taught management accounting and project management classes for a number of years. She is certified in all areas of the Theory of Constraints and is the Chair of the Finance and Metrics Committee of the Theory of Constraints International Certification Organization. Her research has been published primarily in practitioner journals and she has been awarded three Certificates of Merit for articles published in Strategic Finance. Dr. Budd has co-authored two accounting textbooks with her most recent book, A Practical Guide to Earned Value Project Management.

Related Posts:

Six Sigma a great companion to marketing

Use Intuition or Six Sigma for your Marketing Data?

Theory of Constraints Roundup

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Aug 23, 2010

Systemizing your approach to management

My guest on the Business901 podcast was Bill Dettmer Senior Partner of Goal Systems International. Bill is one of the most recognized exDettmer-Image.jpgpert in the Theory of Constraints field and more specifically the Logical Thinking Process. He has Eight years graduate level teaching of systems management, systems analysis, human factors, management control systems, organizational behavior and development, Theory of Constraints, Total Quality Management, and management of research, development, testing, and evaluation. More importantly, he brings a level of experience to these subjects that few in the world are able too.

His simple recommendation of one book on the practice of utilizing a systems approach to management immersed me into over 12 hours of reading, research and learning. I have not been that captivated in a particular subject for quite awhile. I hope you enjoy the podcast as much as I did hosting it..

Bill is the author of  The Logical Thinking Process: A Systems Approach to Complex Problem Solving ) and Strategic Navigation: A Systems Approach to Business Strategy , two books around which Goal Systems International's internationally renowned Thinking Process Course is based; Brainpower Networking Using the Crawford Slip Method . Co-author (with Eli Schragenheim and Wayne Patterson) of Manufacturing at Warp Speed: Optimizing Supply Chain Financial Performance (The CRC Press Series on Constraints Management) and Supply Chain Management at Warp Speed: Integrating the System from End to End.

Related Posts: Removing Uncertainy in your Decision Making

Theory of Constraints Roundup

Starting with the TOC Thinking Process

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Aug 10, 2010

Removing Uncertainty in your Decision Making

I had great pleasure of having Eli Schragenheim on the Business901 Podcast. Eli has been part of the Theory of Constraints movement practically from the beginning. He started working with Dr. Goldratt as a programmer to program a game for adults that would teach them how to think over 25 years ago. During the podcast we dove into the subject of Uncertainty! A great discussion, that affects our everyday life and how it relates to forecasting and even our intuition. EliSchragenheimweb.jpg

From the Podcast: We cannot really predict the future. We can predict some reasonable range of the future needed to make a decision. This is hard for forecasting. Forecasting is an unbelievably important tool for managers, but again they need to understand what does it mean and what does it contain and how wrong could it be.

In the past 25 years, Eli Schragenheim has taught, spoken at conferences, and consulted in more than 15 countries, including the United States, Canada, India, China, and Japan. He has also developed software simulation tools especially designed to experience the thinking of TOC, and consultant with several application software companies to develop the right TOC functionality in their own packages. Mr. Schragenheim was a partner in the A. Y. Goldratt Institute and is now a Director of Goldratt schools.

He is the author of Management Dilemmas: The Theory of Constraints Approach to Problem Identification and Solutions. He recently collaborated with William Detmer and Wayne Patterson on the book Supply Chain Management at Warp Speed: Integrating the System from End to End. The new book contains much of the new development of TOC and operations.

You can contact Eli Schrangenheim through his e-mail @ elyakim@netvision.net.il

Business901 Related Information:

Theory of Constraints Roundup

Holistic approach to the Theory of Constraints.

Theory of Constraints Handbook

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Aug 2, 2010

In a Supply Chain, ask Where not How Much

Carol Ptak is first and foremost a thought leader. You will find in the podcast that Carol is engaging and informative having an extensive background in Supply Chain. It was one of my most informative podcasts full of fresh ideas, examples and usable material. Even though it centered around Supply Chain most of the principles can easily be applied in other areas such as operations and even marketing.        Carol Ptak

In her other life, she is a Visiting Professor and Executive in residence at Pacific Lutheran University, a farmer and dog trainer. This is after years of experience in management at PeopleSoft and IBM Corp as well as many years of consulting expertise. At PeopleSoft, she developed the concept of Demand Driven Manufacturing, as an overall product and marketing strategy to align product development, market awareness, and demand generation. Her innovative approach is credited with significantly improving the companies position in the manufacturing industry software market and earned her national recognition in publications such as CFO Magazine and the New York Times.

Our discussion centered around Actively Synchronized Replenishment(ASR) a new way of thinking for supplying chain management. It provides an alternative demand driven approach for planning and controlling mature overflow and contrasted to the poor business results embedded in most traditional material requirements planning systems.

She co-authored a chapter with Chad Smith in the Theory of Constraints Handbook and has authored and co-authored books such as Necessary but Not Sufficient: A Theory of Constraints Business Novel, The Quantum Leap: Next Generation and several others. She has been asked by McGraw-Hill and presently updating Orlicky's Material Requirements Planning.

You can also purchase just this chapter: Integrated Supply Chain (Chapter 12 of Theory of Constraints Handbook).

ASR Website: http://beyondMRP.com

P.S. You can learn a lot about Carol by the quote that is included at the bottom of her emails:  "Many are stubborn in pursuit of the path they have chosen, few in pursuit of the goal"  Friedrich Nietzsche

Related Posts:

Logistics Matter, even in Marketing

Implementing the TOC Supply Chain Solution

Transforming your Supply Chain to a Lean Fulfillment Stream eBook

Lean Six Sigma applied to Supply Chain

Application of Lean Six Sigma to the Supply Chain

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Jul 26, 2010

Implementing the TOC Supply Chain Solution

amirSchragenheim.jpgThe Business901 podcast featured  Amir Schragenheim, President of Inherent Simplicity, a software firm specializing in TOC software for Production & Distribution environments. Inherent Simplicity is the exclusive software supplier for Production & Distribution software to Goldratt Consulting, Eli Goldratt’s consulting firm, in their Viable Vision strategic projects.

Mr. Schragenheim is a regular speaker at the TOCICO conferences, and is a TOCICO certified expert in: Supply Chain Logistics, Finance & Measures, Project Management, and Business Strategy. Before Inherent Simplicity, Mr. Schragenheim worked as a chief analyst for Attunity Ltd., where he was in charge of defining the technical requirements of a software tool to handle business processes.

Symphony, Inherent Simplicity’s software product is the leading and most comprehensive platform for implementing procurement, operations and distribution TOC solutions. Equipped with Inherent Simplicity's turnkey solutions, Symphony is capable of leveraging TOC know how to reduce lead time, optimize inventory levels and more, all with a determined goal in sight, leading your supply chain towards an unprecedented level of service, ultimately, amplifying your profitability.

Related Information:

Theory of Constraints Roundup

Transforming your Supply Chain to a Lean Fulfillment Stream eBook

Lean Six Sigma applied to Supply Chain

Application of Lean Six Sigma to the Supply Chain

Applying Value Stream Concepts

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