A Clinic on Innovation Practices

The Mayo Clinic Center for Innovation founding and current administrative director,  Barbara Spurrier MHA, is my guest this week on the Business901 podcast.  She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex environments. She just recently co-authored an outstanding book on innovation, Think Big, Start Small, Move Fast: A Blueprint for Transformation from the Mayo Clinic Center for Innovation.

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Listen Now:


Comments | Embed | Download | Plays (Loading)

Focused Performance

Jump start your 2015 business planning. Russell Martin & Associates has created The Focused Performance Bundle. The package includes everything you need to facilitate the planning sessions with your team.

Once you know where you want to go and where you don't want to go in 2015, start brainstorming initiatives that will take you there.  It's likely that each of these initiatives will generate multiple projects.  How do you pick which projects to do?  How do you prioritize the work over all four quarters of 2015 without adding so much project work that it's impossible to focus on any of it?  Prioritization allows you to pick the projects you can charter utilizing a project sponsor and project manager who drive a project schedule for accountability.

Type Biz901 in the Promo Code at Checkout
See What You Get (Ltd Time Offer).

Lou Russell is the CEO of Russell Martin & Associates and L+earn, an executive consultant, speaker, and author whose passion is to create growth in companies by guiding the growth of their people. In her speaking, training, and writing, Lou draws on 30 years of experience helping organizations achieve their full potential. She is committed to inspiring improvement in all three sides of what she has dubbed the Optimization Triangle: leadership, project management, and individual learning.

Lou was a great guest and I am sure you will enjoy the podcast.

Business901 iTunes Store

Android APP

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Listen Now:


Comments | Embed | Download | Plays (Loading)

Forming a Quality Group

This is the last in series of interviews that I had with Bob Petruska of Sustain Lean Consulting. We have covered subjects from Trystoming to Value Stream Mapping.

A complete list:

One of the things Bob is most proud of and enjoys the most is the group of quality people that he collaborates with in his place of residence, Charlotte, NC. He discusses this groups formation and a few of the struggles they went through during the formation stage. 

Watch Now:
Comments | Embed | Download | Plays (Loading)

Is Trust in Sales Still Needed?

The Trust Equation

Trustworthiness = (Credibility + Reliability + Intimacy) / Self-Orientation

The above equation was a central part of a discussion with Charles Green, author of a series of books that have long been a favorite of mine. I own all of them and even have one in both print and audio. These books seem to be timeless and never more on point than the present.

Charles Book’s:

Listen Now:


Comments | Embed | Download | Plays (Loading)

Production Improvement

Remember the classic TV segment of Ethel and Lucy at the candy factory? “That Lucy segment is a classic example of production and the mindset of “Hey, let’s turn this up and crank this dial and go faster,” said Bob Petruska in this video segment.

Bob Petruska of Sustain Lean Consulting will be working his magic in his upcoming workshop at the 2014 Jacksonville AME Conference where you can participate and witness the Pizza Game.

 

You Tube: Production Improvement

Business901 iTunes Store

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Watch Now:
Comments | Embed | Download | Plays (Loading)

Training 201: Training other People?

When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, you actually get a few to master it and become your advocate and train more. That may not be a perfect description but I have used this method often in introducing products and services to others. I asked Bob Petruska, the author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters, that question and listened to what he had say. 

Bob Petruska of Sustain Lean Consulting will be working his magic in his upcoming workshop at the 2014 Jacksonville AME Conference where you can participate and witness the Pizza Game.

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Watch Now:
Comments | Embed | Download | Plays (Loading)

The Original Pizza Game

Bob Petruska of Sustain Lean Consulting will be working his magic in his upcoming workshop at the 2014 Jacksonville AME Conference where you can participate and witness the Pizza Game. Learn the basics of value stream mapping (VSM) and create your own maps with metrics showing the potential benefits. You will gain practical Lean implementation skills in a way that only Bob can present. He is truly a master facilitator. Bob is also the author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters.

In this Video Bob gives an overview of what you might expect to learn from the Pizza Game. If you would like to see the Pizza Game in action, take a look at this YouTube video:  The Pizza Game Value Stream.

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Watch Now:
Comments | Embed | Download | Plays (Loading)

TryStorming instead of BrainStorming?

Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance.  He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters.

Bob will be working his magic in his upcoming workshop at the 2014 Jacksonville AME Conference where you can participate and witness a little TryStorming in real time. It is part of the hands-on Pizza Game factory model. Learn the basics of value stream mapping (VSM) and create your own maps with metrics showing the potential benefits. You will gain practical Lean implementation skills in a way that only Bob can present. He is truly a master facilitator. 

In this short Video Podcast, I am attempting a little Try-Storming myself. I typically post an audio blog but thought I would mix it up somewhat blindly. Not sure if it will transfer to my iTunes and Android App but thought it was worth a try. Sorry for the experiment if anyone has trouble. But I am not sure I can test it without testing it.

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Watch Now:
Comments | Embed | Download | Plays (Loading)

What do Customers Buy, Part 2

John Goodman new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes John’s Customer Service expertise and puts it into a digital context.  John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word of mouth and the bottom-line impact of consumer education sponsored by Coca-Cola USA. 

John has taught service quality and service re-engineering courses at Wharton Business School’s executive education program.  He has appeared on “Good Morning America”, the ABC Evening News, The Discovery Channel, National Public Radio and as a panelist on the PBS show, “The Editors.”John is the Vice Chairman of Customer Care Measurement and Consulting (CCMC).

Last week, I posted the first part of the podcast, What do Customers Buy: Experience or Product? This is Part 2 of 2.

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Listen Now:


Comments | Embed | Download | Plays (Loading)

What do Customers Buy: Experience or Product?

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service is John Goodman new book and is my guest this week on the podcast. John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word of mouth and the bottom-line impact of consumer education sponsored by Coca-Cola USA.

He has taught service quality and service reengineering courses at Wharton Business School's executive education program.  He has appeared on “Good Morning America”, the ABC Evening News, The Discovery Channel, National Public Radio and as a panelist on the PBS show, “The Editors.”

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook

Listen Now:


Comments | Embed | Download | Plays (Loading)

Power Strategies for Growth

Author Dave Powers offers a practical approach to sustaining long-term growth. The Curve Ahead: Discovering the Path to Unlimited Growth describes how growth companies can build innovation into the rhythm of their business operations and culture using design thinking, prototyping, business model design and other Innovation Power Tools. This podcast is not just for established companies. If you are a Startup and want to see what is ahead if you are successful, you need to listen

Listen Now:


Comments | Embed | Download | Plays (Loading)

A Learning Journey

Design For How People Learn (Voices That Matter) jumped off the shelf at me when I saw this one key theme, The Learner’s Journey. See what author Julie Dirksen has to say about it in this Business901 Podcast. Julie is an independent consultant and instructional designer with more than 15 years of experience creating highly interactive e-learning experiences for clients from Fortune 500 companies and technology startups to grant-funded research initiatives. She can be found at usablelearning.com

Business901 iTunes Store

Mobile Version

Android APP

Lean Sales and Marketing: Learn about using CAP-Do

Special Marketing with Lean Book and Program offers on Facebook
Listen Now:


Comments | Embed | Download | Plays (Loading)

- Older Posts »

Quantcast