Oct 11, 2017

Mastering your To Do List

According to biz-life strategist TEDx speaker Cortney McDermott, and new author of the book, Change starts within you, now is the perfect time to master your to-do list. “There’s something about the instant gratification of checking off or, even better, drawing a thick line through a ‘to-do,’” says McDermott, author of Change Starts Within You. “But it’s not about chasing gold star after gold star. There is a secret thought-process to mastering your to-do list…in a way that’s sustainable.” McDermott discusses: 

 

  • Why spreading out the list is key: Learn to limit your list to what must get done that day
  • Her go-to guide for quickly and easily organizing your long-term plans
  • The added benefits of mastering your “to-do” list: Fulfillment, Presence, and Flow
  • How being more strategic about you daily list can help you fully connect with others

 

A perfect read to get ready for the New Year. 

 

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Oct 2, 2017

Service Design Audio Collection

A special collection of Business901 podcasts on the subject of Service Design. The collection totals over four hours and the guests are listed in the order of appearance.

 

Marc Stickdorn graduated in Strategic Management and Marketing and worked in various tourism projects throughout Europe. A leading proponent thru the years of Service Design, Marc co-authored This is Service Design Thinking.

 

Arne van Oosterom, Partner at DesignThinkers is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions.

 

At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work and will be more loyal to your company.

 

Service Design Teacher and Practitioner, Vincenzo Di Maria trained as a designer at Central St. Martin’s College of Art Design in London where he still teaches. Vincenzo is the co-founder of Common Ground, a service design firm working across Europe. Their work focuses on socially responsive design and innovation ranging from products to services and experiences.

 

Lance A. Bettencourt, PhD, has led job-centric innovation projects with many of the world’s leading companies and his thought-leadership is evident his publications on job-centric innovation. His book Service Innovation: How to Go from Customer Needs to Breakthrough Services was my introduction to Service Design

 

Economist by education, Sylvain Cottong has spent his career at the intersections of business, society, technology, science & culture, with the value of design for process, service & product development and more generally with leadership & innovation. You can find him at  strategybuilders.eu, a Luxembourg based network of international consultants.

 

A founding partner of Livework,  Ben Reason now leads the London studio on service design and innovation projects for both UK and international clients. Ben is the co-author of Service Design: From Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience.

 

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Aug 29, 2017

Failure as an Art Form

Stefana Saxton serves as a Business Excellence Innovation Leader for Business Excellence (BEx®) at Black & Veatch where she works with internal and external clients to identify, prioritize, and execute mission critical business improvements and innovations that add value to the company, its business partners, and clients globally. Stefana has worked with clients in healthcare, finance, engineering, programs, operations, information technology, manufacturing, and development.

 

We had a great conversation about development and in particular her upcoming session, Innovation, the Art of Being Wrong at The LPPDE North America 2017 conference in San Jose this September. In her session, she will demonstrate how organizations must embrace failure to accelerate innovation. Through mental framing, learn to create freedom from the fear of failure using adaptive analytical perspectives that encourage ideas and discovery. How to keep your organization innovative and successful by creating a culture of passion, drive, and ambition in the midst of failure.

 

The Lean Product and Process Development Exchange, Inc. is a nonprofit organization created to foster opportunities to grow and share the knowledge, expertise, and experiences that help organizations use lean product development to dramatically improve product development performance.

 

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Aug 22, 2017

The Negotiated Journey

Geurt Jan de Heus is a medical doctor by training. After several years in management positions in the pharmaceutical industry, he changed his life and career to join RoutsLaeven. This small agency, founded 30 years ago, specializes in negotiation training, coaching and consulting. 

 

Geurt Jan is passionate about making the world a better place through more ‘constructive dialogues’. These dialogues are grounded in an open and exploratory mindset, with respect for others and yourself, aiming for fair distribution and fair processes. Helping others to live out these principles with confidence and agility ‑ even when confronted with the oppositional win-as-much-as-you-can style ‑ is an important part of his mission. With his 20-plus years, Geurt Jan is frequently asked to act as an advisor during difficult negotiation processes involving the public sector, larger corporations, and family businesses.

 

His new book, Mastering the Art of Negotiation: Seven Guides for Creating your Journey is an excellent resource and a book as I say in the podcast, just good to have around. Enjoy the podcast. 

 

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Aug 15, 2017

See it, Solve it, Share it

Daniel Matthews' work spans the spectrum from the University of Tennessee and Delta Faucet to Mercedes-Benz, 3M, and more. His book, The A3 Workbook: Unlock Your Problem Solving Mind is one of the best books that I know of for organizations struggling to solve problems effectively the first time. I first met Dan when he participated in the podcast for this book, Nuts and Bolts of A3 Thinking.Dan has worked for Toyota as a trainer and for the Kentucky MEP. Currently, he is the Executive Engagement Expert at Continue2Improve.com, a comprehensive leadership training organization dedicated to helping people Step Up to Challenges, Stand Outamong peers and Inspire ACTION in Others! 

 

The podcast started out as a discussion on his latest book, Teaching People to See: Toyota's Secret to Creating Exceptionally Engaged and Empowered Employees and quickly evolved to the fundamental 8-step problem-solving process. However, it was a people versus a tool conversation embodied in the saying, See it, Solve it, Share it. In my mind, this simple saying was at the heart of the book and our conversation. The podcast is 40-minutes long but I think you will find the time worthwhile.

 

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Aug 9, 2017

Building a Sustaining Lean Culture

Susan Kamacho,  HR Manager for Gemline, delivered Making Culture Visuals Come Alive – Three Easy Steps webinar as a lead-up to the 2017 Lean People Development Summit. During the webinar Susan shared:

  • Process that assisted in the creation of their culture visual
  • Getting the leadership team to embrace the culture visual
  • How the visual “came alive” with the entire facility

 

I was excited enough to ask Lean Frontiers the opportunity to share it with my podcast audience. I owe a special thank to Dwayne Butcher. Also, if you prefer the audio only it is below and on my regular Podcast channels. If you prefer to watch the video, please go to this page: http://leanpeopledevelopment.com/culturevisuals/ 

 

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About: Lean Frontiers hosts leading-edge, intensely-focused learning events for the lean community. These events take the form of Large Summits, hands-on workshops, and online learning opportunities. A unique mix of thought leaders and practitioners present, and facilitate in a variety of learning formats at each event. Everything they do is focused on involving everyone in lean thinking and giving them the skills to sustain it. Founded in 2004 by Jim Huntzinger and with business partner Dwayne Butcher, Lean Frontiers has grown considerably offering lean events in the United States, Europe and Asia Pacific. For more information on Lean Frontiers, visit www.leanfrontiers.com.

 

Lean People Development is part of Lean Leadership Week that starts with the 2-day Lean People Development Summit and ends with the 2-day Lean Accounting & Management Summit. Between the 2 events is a unique offering of workshops applicable to both sets of attendees. Join executives and their teams from around the globe and explore best practices as it relates to developing people and managing the business of the lean enterprise. Lean Leadership Week takes place September 11-15, 2017 in the charming Southern city of Savannah, GA! For more information visit: http://leanpeopledevelopment.com/.

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Aug 6, 2017

Native Advertising Explained

Mike Smith is Senior Vice President of Revenue Platforms and Operations at Hearst Magazines Digital Media and SVP of Advertising Platforms of Core Audience at Hearst. The former President of Forbes.com and former Chief Digital Officer of Forbes Media, Smith is an authority on how using real-time bidding systems with finesse can dramatically promote online advertising and branding. Before joining Forbes, Smith was Vice President and Chief Information Officer at TheStreet.com. He also worked at HBO in a variety of positions, including director of information technology. Smith is a graduate of the New Jersey Institute of Technology.

 

The podcast centered around Mike's new book: The Native Advertising Advantage: Build Authentic Content that Revolutionizes Digital Marketing and Drives Revenue Growth

 

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Jul 29, 2017

The Michelli Podcast Collection

A special collection of Business901 podcasts with Joe Michelli. The collection totals just under an 1 1/2 hours and we discuss three of his books. It is one of the better collection of change management series that I have. Three very different perspectives on customer engagement and how to get there successfully. 

 

His most recent book, Driven to Delight: When you reflect for a moment on how a product-centric Mercedes-Benz transformed into a customer-centric organization, well it is very difficult to even imagine. The culture not only had to change at Mercedes-Benz but also in their long established dealer chain. (The first podcast)

 

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People, is a lesson in strategic marketing that few books meant for that purpose can even come close. (approximately at the 24-minute mark)

 

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW generated my interest in the relationship of employee and customer experience as demonstrated in my blog post, Is Zappos the Next Toyota?. (approximately at the 50-minute mark)

 

Do you know Joe Michelli?  Joseph A. Michelli, Ph.D. is an international speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

 

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Jul 18, 2017

The Military Mindset in Business

Intrepid Professionals is designed to create more agile, innovative, and financially competitive organizations and individuals. The book's material outlines the common thread for success in those that dared to defy the odds. Those who are considered the tip of the spear in military terms. I interviewed both authors for this podcast, their bios follow:

 

Chris Schafer is President of Solid Operators Consulting™ and is a 25+ year U.S. Army retired veteran. He spent much of his military career in the 3rd Special Forces Operational Detachment Alpha (ODA) teams. He has advised and trained people from many different cultures and countries. And he is an expert in military special operations, intelligence analysis, command infrastructure, project planning and management, counterterrorism, and team leadership – to name a few areas.

 

Brent Carter is a consultant, university professor, and researcher in the fields of leadership behavioral & the brain sciences, crisis management, and organizational adaptation. He is the President of AspenRed Consulting™ which specializes in leadership transformation for Fortune 500 corporate clients, all branches of the military, and non-profit organizations.

 

SOLIDRed Concepts™ is redefining the way people look at leadership. Our clients are seeing remarkable improvements in team collaboration, trust, inventiveness, communication, creative thinking, and individual empowerment using our pioneering approach. Let us talk to you about the ways to re-craft leadership into an untamed force for your organization.

 

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Jul 11, 2017

Putting a Lean Strategy into Action

Dan Jones is a management thought leader and advisor on applying lean, process thinking to every type of business across the world. He is the founding Chairman of the Lean Enterprise Academy www.leanuk.org in the UK, dedicated to pushing forward the frontiers of lean thinking and helping others with its implementation. He is also the co-author of the original books on Lean, The Machine That Changed the World: The Story of Lean Production and Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Revised and Updated.

 

His new book, The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth is outstanding. I enjoyed reading it and putting it to use. In typical Dan Jones fashion, the podcast delivered some great insight.

 

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Jul 5, 2017

TRIZ for Business

Victor Fey, a TRIZ Master and a close associate of Genrikh Altshuller, the founder of TRIZ, has over 35 years’ experience in TRIZ research, training, and application. Since The TRIZ Group’s inception in 1995, Victor has collected more than two decades of consulting experience serving the Global 1000. In this innovation consulting capacity, Victor’s work has ranged the gamut from teaching, coaching and consulting, to facilitating and leading cross-functional teams in delivering critical breakthrough product and technology solutions. Victor co-authored the book, Innovation on Demand: New Product Development Using TRIZ.

 

The TRIZ Group, LLC provides technical innovative solutions and training in TRIZ-based breakthrough concept development. We bring together a unique combination of value-added solutions, training and expertise that have helped our clients reach and maintain competitive superiority. As a direct consequence of our collaborative efforts, our clients have resolved their most vexing technological problems, filed for and obtained numerous patents, implemented breakthrough solutions, and introduced new products to the market.

 

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Jun 27, 2017

Thinking Visually

Willemien Brand has turned her passion for drawing and design into her life’s work. She graduated with distinction from the prestigious Design Academy Eindhoven in the Netherlands and enjoyed an award-winning career as an industrial designer with ATAG 

 

Keukentechniek before setting up the successful design studios Buro BRAND and BRAND Business. To be able to help other people unleash their creativity and use it to achieve better results in their work gives her joy and renews her passion for drawing.

 

Now she shares this passion with companies throughout the world as one of the leading figures in the visual communication revolution. In the podcast, we discussed Willemien's new book, Visual Thinking: Empowering People & Organizations Through Visual Collaboration.

 

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